IAMNATIVE Return Policy
At IAMNATIVE, our mission is to ensure your complete satisfaction with your clothing purchase. If you are not entirely happy with your item(s), we offer a straightforward return process for both UK mainland and worldwide customers.
UK Mainland Returns:
1. Eligibility:
- You are eligible to return an item within 30 days of the purchase date if it meets the following criteria:
- The item is in its original, unworn condition with all tags and packaging intact.
- The clothing item is not marked as "final sale."
2. Return Process:
- To initiate a return, please contact our dedicated customer support team at [IAMN8V@GMAIL.COM] or [07392659133] within 30 days of your purchase.
- Once your return request is approved, you will receive detailed instructions on how to proceed with the return.
3. Refund or Exchange:
- You have the option to choose between a refund to your original payment method or an exchange for a different size or item.
- Refunds will be processed within [30] business days after we receive your returned item.
Worldwide Returns:
1. Eligibility:
- Worldwide customers may return an item within 45 days of the purchase date if it meets the following criteria:
- The item is in its original, unworn condition with all tags and packaging intact.
- The clothing item is not marked as "final sale."
2. Return Process:
- To initiate a return, please contact our customer support team at [IAMN8V@GMAIL.COM] within 45 days of your purchase. Please include your order number and reason for the return.
- Please note that customers are responsible for the cost of return shipping.
3. Refund or Exchange:
- Worldwide customers can choose between a refund to their original payment method or an exchange for a different size or item.
- Refunds will be processed within [30] business days after we receive your returned item.
Exceptions:
- For hygiene reasons, we cannot accept returns on underwear or swimwear unless they are in their original, unopened packaging.
- Returns for custom-made or personalized clothing may be subject to different terms, which will be communicated during the purchase process.
Please ensure that you return the item(s) in their original condition to qualify for a refund or exchange.
If you have any questions or require assistance with your return, please don't hesitate to reach out to our helpful customer support team at [IAMN8V@GMAIL.COM] or [07392659133].
At IAMNATIVE, we are committed to providing you with the best possible shopping experience. Thank you for choosing us for your clothing needs.
